- Restrictive Portal :
Agents get a portal which restricts them to access only the resources
that is required by them including access to specific websites, controlled by their supervisor.
- Customizable Dispositions :
Agents disposition leads based on customized disposition states set by Supervisor.
- Dynamic Report Generation:
Supervisors have the ability to generate flexible reports based on customer need.
- Log time spent by Agents :
Agents Sign-In/Sign-Out including Move-Out/Move-in during coffee breaks, so that supervisors
get an exact view of time spent by each agent on the job.
- Call-Backs remind agents :
When agents disposition leads as 'Call-Back' and specifies the date/time
to call-back, BSUITE reminds them to call back
- Online Policies :
Agents have online access to company policies, outlining expected behaviour
and leave policies within the company.