Weberon - The makers of BSUITE
Our Products Our Services Our Customers News and Events User Groups Contact Us
  BSUITE Intranet | BSUITE Mortgage | BSUITE CallCenter
Live Demo Live Chat Free Trial


An Elite Business
Partner of IBM
  You are here: Home > BSUITE CallCenter > Features

Features

- Restrictive Portal : Agents get a portal which restricts them to access only the resources that is required by them including access to specific websites, controlled by their supervisor.

- Customizable Dispositions : Agents disposition leads based on customized disposition states set by Supervisor.

- Dynamic Report Generation: Supervisors have the ability to generate flexible reports based on customer need.

- Log time spent by Agents : Agents Sign-In/Sign-Out including Move-Out/Move-in during coffee breaks, so that supervisors get an exact view of time spent by each agent on the job.

- Call-Backs remind agents : When agents disposition leads as 'Call-Back' and specifies the date/time to call-back, BSUITE reminds them to call back

- Online Policies : Agents have online access to company policies, outlining expected behaviour and leave policies within the company.
 
   
© Weberon 1999-2009. All Rights Reserved