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Manage Leads: Upload leads and distribute to agents. Reassign leads to another agent if you are not happy with an agent adequately covering a lead. Revoke leads from agents and hand it over to another agent.

Give agents the environment to be productive by encouraging them to set reminders on call-backs, and restrict only the content that they are required to access. or any Calendaring/Scheduling application.

Give supervisors and managers the ability to generate dynamic reports.

Make content available selectively to your customers in your extranet.
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