Drive Agent Productivity.
An Intranet for 'Call Centers' wherein monitoring and measuring
agent productivity is embedded, for running operations efficiently. Agents
sign-in/sign-out and even move-out when they go for a coffee break, giving managers
the exact time spent by agents on making calls or wrap-up.
Based on secure infrastructure,
'BSUITE CallCenter' integrates the
communication and collaboration that is required by call center agents, supervisors,
and managers, and facilitates
instant secure collaboration.
Supervisors can generate any reports using BSUITE's dynamic report generation tool.
Managers can get a global view across all campaigns run within the call center.